Resolved: Network outages reported at a few locations on the Charles River...
Incident Discovery Time: 04:42pm on 10/05/2018 Time of Resolution: 05:50pm on 10/05/2018 Services Impacted: Wired Network Description of Impact We received reports of network outages from the following...
View ArticleRESOLVED: Network Issues at Multiple Locations
Incident Discovery Time: 05:30pm on 10/09/2018 Time of Resolution: 06:25pm on 10/09/2018 Services Impacted: Wired Network, Wireless Network Description of Impact Clients were experiencing wireless and...
View ArticleResolved: Duo two factor authentication unavailable for BUworks
Incident Discovery Time: 11:15am on 10/16/2018 Time of Resolution: 11:43am on 10/16/2018 Services Impacted: Other - see description Description of Impact Duo two factor authentication was temporarily...
View ArticleResolved: Degree Advice: Some potentially out-of-date data
Incident Discovery Time: 09:09am on 10/15/2018 Time of Resolution: 01:00am on 10/17/2018 Services Impacted: Degree Advice Description of Impact Some background jobs used to populate Degree Advice were...
View ArticleResolved: Websites on www.bu.edu were unavailable.
Incident Discovery Time: 08:45am on 10/19/2018 Time of Resolution: 10:10am on 10/19/2018 Services Impacted: WordPress Websites Description of Impact Websites on www.bu.edu were unavailable. Service has...
View ArticleResolved: Everfi, the site for the Mandatory Sexual Misconduct training is...
Incident Discovery Time: 02:00am on 10/22/2018 Time of Resolution: 04:00pm on 10/22/2018 Services Impacted: Other - see description Description of Impact Resolved - Everfi, the site for the Mandatory...
View ArticleDesktop Backup & Restore Service Upgrade
Beginning on October 28, 2018, all currently installed Crashplan clients will be upgraded to Code42 version 6.5.2. Note that the Crashplan product has been re-branded as Code42. The upgrade will be...
View ArticleResolved: Myprint and other services that use the SQL cluster are unable to...
Incident Discovery Time: 03:45pm on 10/23/2018 Time of Resolution: 05:15pm on 10/23/2018 Services Impacted: Other - see description Description of Impact Resolved: Myprint and other services that use...
View ArticleResolved: OnBase is currently unavailable.
Incident Discovery Time: 09:00am on 10/26/2018 Time of Resolution: 09:40am on 10/26/2018 Services Impacted: Description of Impact OnBase was unavailable. Full service has been restored. Incident...
View ArticleResolved: Myprint and other services that use the SQL cluster are unable to...
Incident Discovery Time: 02:00pm on 10/29/2018 Time of Resolution: 02:30pm on 10/29/2018 Services Impacted: Other – see description Description of Impact Myprint and other services that use the SQL...
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